FAQ
Honey
- How should I store my honey?
- Ideally, honey is stored in a location away from direct sunlight and in a sealed container. You don’t need to refrigerate honey as the cooler temperatures cause the honey to solidify. Room temp is best!
- What’s the shelf life of honey?
- Honey has an incredibly long shelf life, largely due to the reduced moisture content, which means it doesn’t spoil.
- Can anyone eat honey?
- Because our honey is raw and unpasteurized, experts recommend waiting until children are at least one year old before introducing honey to their diet.
- Does honey work for allergies?
- Honey has been studied as a cough suppressant and may have anti-inflammatory effects. Experts have also pointed out that honey can contain traces of flower pollen — an allergen. Read more about how raw honey worked for our son Zach’s allegories HERE.
- What’s the difference between raw honey and filtered honey?
- Raw honey is only strained before it's bottled, which means it retains most of the beneficial nutrients and antioxidants that it naturally contains. Conversely, traditional honey may undergo a variety of processing, which may remove beneficial nutrients like pollen and reduce it’s level of antioxidants.
- Why did the texture of my honey change?
- Honey is a super-saturated solution of two sugars: glucose and fructose. Since it’s super-saturated, it’s a natural chemical process that some of the sugars eventually come out of solution and change the texture of the honey. The more glucose in the honey, the more it tends to crystallize. Crystallized honey is actually a sign that honey hasn’t been diluted or adulterated in any way. A few additional factors that cause honey to crystallize include the presence of pollen and cooler temperatures. You can’t permanently stop honey from crystallizing , but there are easy steps you can take to slow down the process. Luckily, it’s also really simple to melt away the crystals by simply placing your honey jar in hot water.
Shipping & Returns
- What’s your return policy?
- As customers, we consider you an extension of our family therefore we want you to be happy with your purchase. Unfortunately, we are unable to accept returns on food products. If your order has arrived defective or damaged, we will send a replacement product within 30 days from the date of purchase. Please notify us by emailing support@zachandzoe.co with your order number. We may request a photo of the item and its original packaging.
- When will I receive my order?
- Please be patient with us. We are experiencing higher than average order volume and customers may experience delayed deliveries as a result. If you are curious about the status of your order or need it rushed, just send an email to support@zachandzoe.co Please include your order # in the email.
Products
- Do you offer products at wholesale?
- We do! Shoot us an email hello@zachandzoe.co for all Wholesale related inquiries
- Are your products sold in any other retail stores?
- Our honey is also sold in-store at Chelsea Market NYC and in limited flavors on Amazon and Target.
About us
- Where are you located?
- We are located in beautiful Hunterdon county - approximately 75 minutes west of NYC and 75 minutes northeast of Philadelphia.
Beekeeping
- Have a garden and/or orchard, can you place bees on my property?
- We’d love to help! If you are located in New Jersey, ideally in Hunterdon, Somerset, or Mercer county, we can place bees on your property. Ideal scenarios include: having at least 50 yards between the desired bee yard and public area, as well as being at least 3 miles from any commercial farms, given the probable use of pesticides. We want to make sure our precious bees go to safe homes!
- Can you help me get set up with bees?
- Yes, if you’d like to learn about beekeeping, we would be happy to share some tips and tricks we’ve learned along the way. Just drop us a note and we’ll do what we can to help you get set up.
- I think I have a swarm of bees in my house and/or yard, can you remove them?
- Yes, we have removed swarms and we can help you place the bees in a hive in your yard or remove them completely. Feel free to give us a call or shoot us an email.
Still have questions?
Happy to help - drop us a note at support@zachandzoe.co .